Sponsogo Help

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For All Users

Opening a SponsoGo Account
Contacting SponsoGo
Account Access and Security

For Creators

Getting Started as a Creator
Earnings & Payouts
Pricing, Subscriptions & Offers
Content & Posting
Fans, Messages & Tips
Compliance, Rights & Safety
Taxes & Statements

For Fans

Discover & Subscribe
Payments & Receipts
Content & Interactions
Safety & Privacy
Troubleshooting

For All Users

Opening a SponsoGo Account

Who can use SponsoGo?

Does SponsoGo have an App?

Contacting SponsoGo

Customer Support Queries

Media/Press Queries

Brand or Partnership Queries

Law Enforcement Queries

Any other Queries

Account Access and Security

I’ve forgotten my password, how do I log in to my
account?

How do I set up Two‑Step Authentication?

Why is Two‑Step Authentication not working?

I don’t have access to the phone number linked to my account, what should I do?

What do I do if I think someone else has accessed my account?

For Creators

Getting Started as a Creator

Am I eligible to become a SponsoGo Creator?

How do I verify my account and start earning?

Earnings & Payouts

What fees does SponsoGo take? How are my earnings calculated?

Why is my payout pending or failed?

How do I set up payouts and get paid?

Pricing, Subscriptions & Offers

How do I set my subscription price, bundles and discounts?

How do I offer free trials and promo codes?

Content & Posting

What content can I post? What’s prohibited?

How do I upload, schedule and lock PPV content?

Fans, Messages & Tips

How do DMs, tips and PPV messages work?

Why do my chats disappear after a subscription ends?

Compliance, Rights & Safety

How do I report copyright infringement (DMCA) or impersonation?

Third‑party payments and off‑platform transactions

Taxes & Statements

How are taxes handled? Where can I download receipts and statements?

For Fans

Discover & Subscribe

How do I subscribe to a creator?

Turn auto‑renew on/off

How do free trials work?

Cancel a subscription

Payments & Receipts

Accepted payment methods

SponsoGo Wallet (credit)

Payment failed: common causes

Receipts & taxes (VAT)

Content & Interactions

View subscriber‑only content

PPV messages (pay‑per‑view)

Lives & notifications

Safety & Privacy

Block or report an account

Delete my account

Account protection

Troubleshooting

Video playback issues

Didn’t receive verification email

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